Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, mailing address, property interests, appointment requests, communication preferences, and any other information submitted through our websites, forms, communications, or services. For authorized users of our business applications, we may also collect account information, role assignments, and operational business data.

2. Information Collected Automatically

When you visit our websites or use our services, we may automatically collect certain technical information such as IP address, browser type, device information, pages visited, referring websites, and usage data. This information helps us improve performance, security, and user experience.

3. How We Use Information

We use information to provide services, respond to inquiries, schedule appointments, evaluate housing interests, manage customer relationships, process transactions, communicate with users, improve our services, maintain security, comply with legal obligations, and operate our business. We may also use information to contact individuals who have requested information or consented to receive communications from us.

4. SMS and Phone Communications

If you voluntarily provide your phone number and, where required, provide your consent to receive text messages, we may contact you by phone call or SMS regarding marketing communications, customer support, appointment reminders, transaction updates, property opportunities, and other communications related to our services. For marketing text messages, users opt in by submitting our website form and manually selecting an unchecked SMS marketing consent checkbox before submitting the form. Message frequency varies depending on the type of communication and your interactions with our services. Message and data rates may apply. Consent is not a condition of purchase. You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

5. Email Communications

If you provide your email address, we may send communications related to your requests, appointments, transactions, account activity, customer service, or other business-related matters. You may unsubscribe from non-essential marketing communications using the instructions included in those messages.

6. Consent and Communication Preferences

We respect your communication preferences. We only send SMS messages to individuals who have voluntarily provided the appropriate consent for the type of messages they have agreed to receive or where otherwise permitted by applicable law. You may update your communication preferences or withdraw your consent at any time by following the instructions included in our communications or by contacting us directly.

7. How We Share Information

We do not sell personal information. We may share information with trusted service providers, technology vendors, communication providers, hosting providers, analytics providers, and other business partners solely as necessary to operate our services and fulfill legitimate business purposes. These parties are expected to protect information appropriately and may only use it as permitted by law and contractual obligations.

8. SMS Consent Protection

Phone numbers and SMS consent information will not be sold, rented, shared, transferred, or otherwise disclosed to any third party or affiliate for marketing or promotional purposes. SMS consent is used only for the communications for which consent was provided and in accordance with applicable laws and regulations.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we take security seriously, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. Retention periods may vary depending on the nature of the information and applicable legal requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, update, correct, delete, or request information about the personal data we maintain about you. You may also have rights related to communication preferences and consent. Requests may be submitted through our contact methods listed below.

12. Cookies and Analytics

Our websites may use cookies, analytics tools, and similar technologies to improve functionality, understand user activity, enhance security, and measure performance. You may control certain cookie settings through your browser preferences.

13. Third-Party Services

Our services may rely on third-party providers for hosting, authentication, communications, analytics, cloud infrastructure, customer relationship management, and related business functions. These providers may process information on our behalf in accordance with their own privacy practices and applicable contractual obligations.

14. Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that information has been collected from a child in violation of applicable law, we will take reasonable steps to remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Updated versions will be posted with a revised effective date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

16. Contact Us

If you have questions regarding this Privacy Policy, your information, your communications preferences, or require customer support, please visit our Contact page.

You may also reach us by phone at 915-760-0808 or by email at ebarrio@callmereg.com.